Revealed: who are 2019’s best mortgage lenders?

The 2019 Which? mortgage review has named Nationwide as the UK’s best mortgage provider, with 93% of its customers saying they are satisfied.

The annual review asks thousands of UK mortgage holders to rate lenders on their application process, complaints handling, online access and more. Which? experts then analyse the mortgage deals available from each lender to see which combine excellent customer service with the best deals on the market.

This year, three lenders earned the title of Which? Recommended Mortgage Provider: Nationwide, Principality and Coventry Building Society. Nationwide took the first spot with a customer score of 79% and Principality and Coventry tied in second place, each scoring 76%.

Five star service

Nationwide and Principality were the only two lenders to receive five stars for customer service. Nationwide customers described its customer service as polite, friendly and professional and it received praise for its online remortgaging service, too. Principality also received five-star ratings for the way it handles complaints and queries and for its clear mortgage statements. Nine out of 10 Coventry customers rated the lender as good at keeping them informed about their mortgage.

The top three lenders were closely followed by Skipton Building Society with a customer score of 74%, Metro Bank at 73% and First Direct at 72%, while Kensington and Aldermore were among the lowest-ranked mortgage lenders this year.

Get in touch

Whether you’re a first-time buyer, a homeowner looking to remortgage to a get better deal, or an experienced property investor exploring buy-to-let options, we can provide you with bespoke and professional advice tailored to your individual needs. We have independent partners working across the UK with access to more than 50 different lenders. See our mortgages page and get in touch.

Self-certified Sophisticated Investor

Please read

I declare that I am a self-certified sophisticated investor for the purposes of the restriction on promotion of non-mainstream pooled investments. I understand that this means:

I am a self-certified sophisticated investor because at least one of the following applies:

I accept that the investments to which the promotions will relate may expose me to a significant risk of losing all of the money or other property invested. I am aware that it is open to me seek advice from someone who specialises in advising on non-mainstream pooled investments.

High Net Worth Investor

Please read

I make this statement so that I can receive promotional communications which are exempt from the restriction on promotion of non-mainstream pooled investments. The exemption relates to certified high net worth investors and I declare that I qualify as such because at least one of the following applies to me:


Sign up for first access to new developments and exclusive property investment opportunities.

We send limited and targeted emails on new launches and exclusive deals which best fit your areas. We are trusted by over 30,000 active buyers as their source for new stock.

  • New property developments
  • Professional market reports
  • Property deal alerts
  • Development updates
Manchester property investment


Receive trending news straight to your inbox and stay up to date on all of the property market trends and advice.

Established since 2005 we are a leading voice of authority and commentary on the UK property market. Our news is trusted by Apple News & Google News.

  • UK housing market
  • Mortgage & money
  • Buy-to-let landlords
  • Guides & advice

Talk to us

Speak to our UK property experts today:


+44 (0) 333 123 0320

Open from 9am-6pm GMT


+852 6699 9008

Open from 9am-6pm HKT