property technology phone app

How has technology improved the experience of landlords and tenants?

More landlords than ever are embracing technology and seeing the benefits when it comes to managing their properties and communicating with tenants. 

Almost every aspect of most of our day-to-day lives is linked to technology, with so many things now automated, controlled remotely, or operated via a quick tap on our mobile phone. As a result, we are increasingly coming to expect every process we use to be faster and more streamlined.

This is much the same in the lettings market, and companies that are providing the most exciting technology offerings are moving ahead of those that still rely solely on more old-fashioned methods. For time-pressed landlords and tenants, the latest digital advancements can make a huge difference.

BuyAssociation recently caught up with Katrina Scadding, head of lettings at, a letting agent that manages properties across the north west and the Midlands. hapi works alongside some of the UK’s top developers, bringing off-plan developments to the city centre market. 

It uses its unique technology offering to allow users – both landlords and tenants – to do everything “completely remotely”, straight from a mobile phone, setting the company apart from traditional high street letting agents.

Landlords want to use technology

Today’s buy-to-let landlords are increasingly seeking the latest tech offerings to help them run their businesses more smoothly, whether they have one property or several. According to Scadding, this is having an impact on the letting agents they are choosing to work with.

“Landlords are favouring agents with a really good technology package,” she says. “They’re wanting something that is providing that really simple, hands-off, actual fully managed service. 

“They don’t want the hassle of the day-to-day, chasing their agents, having to follow things up. They just want something that’s there, that’s accessible when they need it.”

So how does hapi’s technology work? “At hapi, we really wanted to focus on creating a tech package, so every landlord, every tenant will have access to this portal where they can manage everything, from their tenancy or for their property, in one place.

“We like to think that we’ve gone the extra mile in terms of our referencing. We have the basic steps that most agents do, but we’ve also integrated open banking, which basically provides a lot more security, a lot more comfort for landlords to ensure that we’re finding the most high-quality tenant for that property.”

Keeping up with legislation

New legislation can be one of the most challenging aspects for landlords to keep up with, particularly those with large portfolios or those operating overseas. Things are evolving all the time in the private rented sector, which is why a large number of landlords prefer to use a letting agent to help them keep on top of things. 

Scadding points out: “There’s always going to be changes in legislation across the lettings board. There are new rules, new regulations that come in every single year.

“I think the most important thing with regards to legislation is just ensuring that you have a really good agent working alongside you to be able to provide you with the guidance that you need to make sure you’re compliant.”

Ideal for overseas customers 

The use of technology has drastically improved the experience for overseas landlords, too, who are now able to use apps and portals to access everything they need to know, whenever they need it. This is a key client market for hapi.

“A lot of the clients that we do manage properties for are out of the area or they’re based overseas, so there’s one factor that falls into it; we’re always working with a time difference,” says Scadding.

“It means we’ve basically put something in place so that all our clients will have access to their own property portal. If I’m not accessible, if I’m not reachable, because, say, it’s 1am over here, you can still log into your own property portal. You can find any documents, any notes, anything to do with the property that you need.” is a lettings and management agency with a digital approach, offering a fully managed, hands-off service and an online portal for landlords and tenants. BuyAssociation is excited to partner with as an agent in the north west and Midlands area. Get in touch today for more information. 

Self-certified Sophisticated Investor

Please read

I declare that I am a self-certified sophisticated investor for the purposes of the restriction on promotion of non-mainstream pooled investments. I understand that this means:

I am a self-certified sophisticated investor because at least one of the following applies:

I accept that the investments to which the promotions will relate may expose me to a significant risk of losing all of the money or other property invested. I am aware that it is open to me seek advice from someone who specialises in advising on non-mainstream pooled investments.

High Net Worth Investor

Please read

I make this statement so that I can receive promotional communications which are exempt from the restriction on promotion of non-mainstream pooled investments. The exemption relates to certified high net worth investors and I declare that I qualify as such because at least one of the following applies to me:


Sign up for first access to new developments and exclusive property investment opportunities.

We send limited and targeted emails on new launches and exclusive deals which best fit your areas. We are trusted by over 30,000 active buyers as their source for new stock.

  • New property developments
  • Professional market reports
  • Property deal alerts
  • Development updates
Manchester property investment


Receive trending news straight to your inbox and stay up to date on all of the property market trends and advice.

Established since 2005 we are a leading voice of authority and commentary on the UK property market. Our news is trusted by Apple News & Google News.

  • UK housing market
  • Mortgage & money
  • Buy-to-let landlords
  • Guides & advice

Talk to us

Speak to our UK property experts today:


+44 (0) 333 123 0320

Open from 9am-6pm GMT


+852 6699 9008

Open from 9am-6pm HKT