Students new home

Private rented sector: majority of renters are happy with accommodation

As standards have improved in the private rented sector, 83% of renters are satisfied with their rental property. 

In England, nearly one in five households live in the private rented sector. This equates to just over 4.4m households, according to the MHCLG. With this high number of households renting privately, it’s important to look at what renters think about their accommodation.

The English Housing Survey for 2019/2020 asked private renters how happy they are with their rental home. More than 80% of private renters are happy with their rental accommodation. Additionally, 75% of renters are happy with the way their landlords carry out maintenance and repairs. This is the highest figure in a decade.

The survey results also showed tenants generally have a more positive experience when dealing directly with their landlord. Among those surveyed, 85% of tenants were happy when services were provided by their landlord. And 79% said they had a good experience when services were provided by a letting agent.

Ben Beadle, chief executive of the National Residential Landlords Association (NRLA), comments: “The NRLA is mindful of the challenges the private rented sector is confronted with and remains firmly committed to tackling them in a spirit of co-operation between tenants, landlords and government.

“However, today’s figures demonstrate that the vast majority of private renters are satisfied with their accommodation and the service being provided by their landlord. This positive feedback is representative of tenants’ experiences across the private rented sector, and it is through this lens that future changes need to be seen.”

Rising standards

In recent years, the government has brought forward new regulations in the sector. This is in an effort to drive standards across the private rented sector. Improvements have included improved electrical safety regulations and energy efficiency standards. More rules will likely come into play in the coming years too.

During the past 10 years, the quality of privately rented properties has increased substantially. This has brought direct benefits to tenants. A recent study even revealed the majority of landlords upgrade properties before the first tenant moves in. This is further driving up standards.

Landlords have also been adding more modern properties to their portfolios. This comes with many benefits for both tenants and investors. As a whole, the energy efficiency of the private rented sector has increased in the past 10 years. Green credentials in particular has become a top priority for many landlords.

A professionalising sector

The private rented sector continues to become more professionalised. Increased regulation has not always been popular. However, it means there is more accountability. And recent changes has caused more landlords to treat buy-to-let as a full-time business. This brings many benefits to the sector.

These improvements have also made renting a more appealing option. And it has improved tenants’ rental experiences. This is particularly important as more people are reliant on the private rented sector for a home.

In recent years, demand has increased for rental properties. At the same time, there has been a decline in homeownership. This trend could continue in the coming years. And this further shows the importance of the rental market.

Self-certified Sophisticated Investor

Please read

I declare that I am a self-certified sophisticated investor for the purposes of the restriction on promotion of non-mainstream pooled investments. I understand that this means:

I am a self-certified sophisticated investor because at least one of the following applies:

I accept that the investments to which the promotions will relate may expose me to a significant risk of losing all of the money or other property invested. I am aware that it is open to me seek advice from someone who specialises in advising on non-mainstream pooled investments.

High Net Worth Investor

Please read

I make this statement so that I can receive promotional communications which are exempt from the restriction on promotion of non-mainstream pooled investments. The exemption relates to certified high net worth investors and I declare that I qualify as such because at least one of the following applies to me:


Sign up for first access to new developments and exclusive property investment opportunities.

We send limited and targeted emails on new launches and exclusive deals which best fit your areas. We are trusted by over 30,000 active buyers as their source for new stock.

  • New property developments
  • Professional market reports
  • Property deal alerts
  • Development updates
Manchester property investment


Receive trending news straight to your inbox and stay up to date on all of the property market trends and advice.

Established since 2005 we are a leading voice of authority and commentary on the UK property market. Our news is trusted by Apple News & Google News.

  • UK housing market
  • Mortgage & money
  • Buy-to-let landlords
  • Guides & advice

Talk to us

Speak to our UK property experts today:


+44 (0) 333 123 0320

Open from 9am-6pm GMT


+852 6699 9008

Open from 9am-6pm HKT